Frequently Asked Questions
Chicago Compass Counseling FAQ

Get matched with a therapist(opens in new tab) by booking a free 15-minute therapist matching call. We’ll learn what you’re looking for, answer questions about availability, and help you find a therapist who may be a good fit.

During the free 15-minute therapist matching call, we’ll ask about what you’re looking for, your scheduling needs, and insurance if you plan to use it. From there, we’ll help identify a therapist who may be a good fit.

Yes. We offer secure video therapy for clients in Illinois. You can meet online, in person, or use a mix of both, depending on what works best for you and your therapist. If you plan to use insurance, we can help you understand whether your plan covers telehealth.

Yes. What you share in therapy is private. There are limited exceptions, which are explained in our Notice of Privacy Practices.

If you plan to use insurance, we will need to share limited information with your insurance plan for billing and coverage.

Please give us at least 24 hours’ notice if you need to cancel or reschedule. You can make changes through the Client Portal or contact your therapist.

If you cancel with less than 24 hours’ notice or miss an appointment, we charge the full $200 session fee to the card on file. Insurance does not cover late cancellations or missed appointments.