Privacy Policy
Effective September 3, 2026
Chicago Compass Counseling LLC (“Chicago Compass Counseling,” “CCC,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, schedule a therapist matching call, or otherwise communicate with us through our website.
Information we collect
When you use our website, we may collect information that you choose to provide, such as your name, email address, phone number, appointment information, and information you submit through forms or scheduling tools.
Our website and service providers may also collect limited technical information needed to operate, secure, and maintain the website, such as IP address, browser or device information, and information about how the website is accessed.
Please avoid including detailed clinical or other highly sensitive information in general website forms, email, or text messages unless we specifically ask you to provide it through an appropriate secure method.
How we use information
We may use information collected through the website to respond to inquiries, schedule and manage appointments or therapist matching calls, communicate with prospective and current clients, provide requested services, maintain and secure our website and systems, and meet applicable legal, regulatory, and professional obligations.
We do not sell personal information.
Service providers
We may use service providers to support functions such as website hosting, scheduling, communications, information technology, security, and practice administration. We provide these service providers only the information reasonably necessary for the services they perform and use appropriate privacy and security protections when required by applicable law.
We may also disclose information when required by law or when reasonably necessary to protect the rights, safety, or security of Chicago Compass Counseling or others.
Text messaging and mobile information
If you provide your mobile number and consent to text messaging, Chicago Compass Counseling may send you informational text messages related to your inquiry, scheduling, appointments, or other practice-related communications.
Message frequency varies. Message and data rates may apply. You may reply STOP at any time to stop receiving text messages and HELP for assistance.
We do not sell mobile information or share mobile information or SMS opt-in data with third parties or affiliates for their own marketing or promotional purposes. We may use service providers to support the delivery of text messages and other practice communications, subject to appropriate privacy and security protections. SMS opt-in information and consent are not shared with third parties for their own marketing or promotional use.
Information security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. No method of transmitting or storing information electronically can be guaranteed to be completely secure.
Retention
We retain information for as long as reasonably necessary for the purposes for which it was collected and as required by applicable legal, professional, contractual, and record-retention obligations.
Your choices
You may contact us to ask questions about information you have provided through our website or to request that we update or correct it. Certain information may need to be retained because of legal, clinical, insurance, billing, or professional recordkeeping requirements.
You may opt out of text messages by replying STOP.
Third-party websites and services
Our website may contain links to or use services provided by third parties. Their privacy practices are governed by their own policies, and Chicago Compass Counseling is not responsible for the privacy practices of websites or services we do not control.
Healthcare privacy
This Website Privacy Policy describes privacy practices related to our public website and general communications. It does not replace Chicago Compass Counseling’s Notice of Privacy Practices or describe all rights and obligations that may apply to protected health information under HIPAA or other healthcare privacy laws.
Changes to this policy
We may update this Privacy Policy as our services, technology, or legal obligations change. When we make changes, we will update the effective date at the top of this page.
Contact us
Questions about this Privacy Policy may be directed to:
Chicago Compass Counseling LLC
312-715-8234