Video Counseling and Online Therapy
in Chicago, IL

To Our CCC Community

Now Offering Expanded Access and Hours for Video Therapy

Our therapy services are fully operational and offered to you through HIPAA-compliant Video Therapy and Phone Sessions. Most of the major insurance companies are waiving copays and fees for video therapy sessions. 

We will continue to follow the guidelines set by the CDC and our local government recommendations to determine our timeline for resuming in-person sessions. In the meantime, we are here to support you and conduct your therapy session virtually, by using Simple Practice Telehealth, our HIPAA compliant health platform.

Now, more than ever, we need to take care of ourselves and those around us.  Our highest priority is to be a support to you as we navigate the effects of COVID-19 together.  Please know that we are here for you during this time. Reach out to our Intake Coordinator at (312) 715-8234 ext. 11 for any questions or concerns.

We are still here for you.

Chicago Compass Counseling offers video counseling and online therapy for Chicago and Illinois residents looking for convenient, accessible services.

Video therapy is an especially good option if:

  • You are experiencing understandable anxiety and stress due to the current pandemic
  • You need convenient access to expanded evening and weekend hours for counseling sessions
  • You live in Illinois
  • You experience anxiety leaving your home or coming downtown for sessions
  • You experience physical disabilities that limit your ability to travel
  • You live in a rural part of Illinois where specialized behavior counseling services are limited or unavailable
  • You are observing social-distancing guidelines
  • You need flexibility to manage your schedule

If any of the above are true for you, you may be a good candidate for video counseling. Your counselor will work with you to determine if video counseling and online therapy is an effective, good fit for you.

Secure Video Therapy. Convenient Scheduling.

We offer video counseling through our secure Client Portal platform. Several of our in-network insurance contracts cover video counseling. Call (312) 715-8234 to get started.

Frequently asked questions about Video Counseling and Online Therapy:

Q. Will my insurance cover video therapy?

Due to the national crisis, most major insurers are now covering the full cost of video therapy and waiving copays for telehealth. We will verify your benefits before your first appointment so you can be fully-informed of any potential costs.

Q. What happens at my first online counseling appointment?

Your first consultation is typically 60-80-minutes in length. Your counselor will carefully review your intake paperwork before starting your video intake session. The first part of the meeting will focus on understanding your goals and values. Your counselor will then spend time assessing relevant background information.

In the final part of the meeting, your counselor will offer you a menu of options based on your goals. Your recommendations will include a variety of options, including continuing with online counseling, trying out strategies on your own, or pursuing other behavior change resources in-person.

Q. Is video therapy as effective as in-person counseling?

Research shows that video counseling is just as effective as in-person counseling. The most important success factors are the same as in-person counseling, including the fit between you and your counselor, your counselor’s experience and specialization, and the relationship your counselor builds with you to help you achieve success.

Q. What would disqualify someone from video therapy?

Online therapy is not recommended if you have limited access to a wireless connection, or are unable to find secure, private places to talk either at home or at work. It’s important to have both access to the internet and the ability to find a private space to talk.

Q. How do I get access to my video therapy session?

Your counselor will set you up to receive a link to your counseling session either through email. You can click on the link if you plan to use your computer, or download the Simple Practice Telehealth App if you plan to use your phone. Before your first session, you will receive step-by-step instructions via email to get started with our secure video counseling platform.

Q. Can I vary phone appointments with video sessions?

Yes. You and your counselor can decide on how to set up appointments that are convenient and accessible for you.

Q. How do I get started?

Call (312) 715-8234. Our Intake Coordinator will answer your questions and match you with the best counselor to meet your needs.